Last updated: 22 September 2025

This Privacy Policy explains how Cooperative Warass Essaouira (“Warass”, “we”, “us”, “our”) collects, uses, and protects your information when you visit Coopwarass.com (the “Site”) or purchase our products.

1) Who we are (Data Controller)

Cooperative Warass Essaouira
Douar Tidourine, commune rurale de Smimou, province d’Essaouira, région Marrakech-Safi, Maroc
Tel: +212 615 111 137 • Email: contact@coopwarass.com

2) Information we collect

  • You provide: name, shipping/billing address, phone, email, order details, messages to support, newsletter opt-in.
  • Automatic data: device/ browser info, IP address, pages viewed, time on page, referrer, currency and language preferences, approximate location for shipping/currency display, and cookies (see §7).
  • From partners: payment confirmation/decline from card processors or PayPal; delivery status from carriers.

3) How we use your information

  • Process orders & deliver products (including COD in Morocco).
  • Payments: verify and collect payments (bank cards/PayPal; COD in Morocco only).
  • Customer support and warranty/returns handling.
  • Personalize the Site: remember your currency and language selections.
  • Fraud prevention & security, analytics to improve the Site.
  • Marketing (only if you opt in): email newsletters and promotions (you can unsubscribe anytime).

Legal bases (where applicable): performance of a contract; legitimate interests (e.g., fraud prevention, site improvement); your consent (e.g., newsletters, non-essential cookies); legal obligations.

4) Payments

  • Morocco: Cash on Delivery (COD), bank cards, PayPal.
  • International: bank cards and PayPal only (no COD).
    We do not store full card details. Card payments and PayPal are processed by certified providers who comply with applicable security standards. We receive a confirmation/decline and limited metadata to fulfill your order.

5) Shipping

We ship within Morocco and internationally to destinations offered at checkout. We share your name, address, phone, email, and order details with our delivery partners to complete the shipment. International shipments may require sharing data with customs authorities.

6) Sharing your information

We share data only with:

  • Service providers acting on our instructions (e.g., website hosting, payment processors, email/SMS tools, courier partners, analytics).
  • Authorities when required by law or to protect our rights.
    We do not sell your personal data.

7) Cookies & similar technologies

We use cookies and similar technologies to:

  • keep you logged in;
  • remember currency and language choices;
  • analyze Site performance;
  • show relevant content or offers.

You can manage cookies via your browser settings and our cookie banner/preferences. Blocking some cookies may affect Site functionality.

8) International transfers

Our Site and providers may operate outside Morocco. When your data is transferred internationally, we take reasonable measures to protect it and use reputable providers. For visitors from regions with specific rules (e.g., EU/EEA), we rely on appropriate safeguards where required.

9) Data retention

We keep personal data only as long as necessary for the purposes above:

  • orders, invoices, and returns: retained to meet accounting/tax/legal requirements;
  • marketing: until you unsubscribe or request deletion;
  • analytics/cookies: per their expiration or until you clear them.

10) Your rights

Depending on your location, you may have rights to access, correct, delete, object to or limit processing, withdraw consent, and port your data. To exercise rights, email contact@coopwarass.com. We may need to verify your identity. You can unsubscribe from marketing at any time via the link in our emails.

11) Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; please keep your account credentials confidential and contact us if you suspect misuse.

12) Children

Our Site is not intended for children under 16. We do not knowingly collect their data. If you believe a child has provided data, contact us to delete it.

13) Changes to this Policy

We may update this Policy from time to time. Changes take effect when posted on this page with the updated date.

14) Contact

Questions or requests about privacy:
Cooperative Warass Essaouira
Douar Tidourine, commune rurale de Smimou, province d’Essaouira, région Marrakech-Safi, Maroc
Tel: +212 615 111 137 • Email: contact@coopwarass.com